Contact our sales departments

Air France makes every effort to answer your questions and accommodate your requests.
Don't hesitate to use our search engine or to consult our help sections below.

Air France call center

To purchase your ticket by telephone, please call 1300 390 190 (toll free).

Opening hours:
Monday to Friday, 9.00 - 20.00 AEST 
Saturday to Sunday from 9.00 - 17.30 AEST

Refund or ticket Modification

A refund is subject to the conditions of the fare you purchased.
For more information on your ticket conditions, you can contact the Air France Sales and Service Centre at:

Telephone:  1300 390 190 (Toll free)

Opening hours:
Monday to Friday, 9.00 - 20.00 AEST 
Saturday to Sunday from 9.00 - 17.30 AEST 

If your ticket is flexible and can be modified with or without penalty, you can consult, complete or modify your booking online under "Manage your bookings".

Group services

With Air France, groups can take advantage of reduced fares and a dedicated service, whether you’re traveling for business or pleasure, for sporting or cultural events.

A "group" is made up of at least 10 passengers who travel together on the same flight, either on an outgoing or a return flight.

For group request, kindly contact your local travel agent.

Air France ticket offices

Find addresses and contact information for Air France ticket offices around the world. *There is no Ticket Office in Australia. For bookings and general enquiries, please contact the Bookings Centre at 1300 390 190 (toll free) from Monday to Friday, 09.00am until 7.30pm  AEST; Saturday from 9.00am to 6.30pm AEST; Sunday from 9am to 5.30pm AEST.

Making a claim

Do you wish to make a request or send a feedback? 
From flight delays or cancellation to feedback about your flight experience, Air France is here to help.
We do our best to find a quick and effective solution for you.
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