Air France makes every effort to accommodate your request.
Do you need help using our website?
Our online help service is available to answer your questions about:
You can contact the Web assistance for enquiries on online bookings or if you have questions on your existing booking at :
Telephone: 1300 390 190 (toll free)
Opening hours:
Monday - Friday from 09.00 - 20.00 AEST
Saturday - Sunday from 9.00 - 17.30 AEST
For non-urgent requests, you can also contact us via e-mail by completing the assistance form.
- booking and purchasing tickets,
- printing your boarding card,
- receiving a trip reminder,
- requesting a receipt.
You can contact the Web assistance for enquiries on online bookings or if you have questions on your existing booking at :
Telephone: 1300 390 190 (toll free)
Opening hours:
Monday - Friday from 09.00 - 20.00 AEST
Saturday - Sunday from 9.00 - 17.30 AEST
For non-urgent requests, you can also contact us via e-mail by completing the assistance form.