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  • Booking and check-in
  • Booking cancelations or changes
  • Missing or damaged baggage
  • Flying Blue loyalty program
  • Delayed or canceled flight
  • Other
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  • I want to book a flight or buy an Option
  • I need help with my online booking
  • I want to make a group booking (10+ passengers)
  • I need more information about my upcoming flight
  • I need an invoice
  • I need information about assistance for passengers with reduced mobility
  • I need help checking in for my flight
  • I want to find an Air France ticket office
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  • I want to change my booking or Options
  • I want to cancel my booking and request a refund
  • I want to cancel an Option and request a refund
  • I want to cancel my insurance
  • I want to find a ticket office where I can change or cancel a ticket
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  • I want to report a missing baggage item
  • My baggage has been missing for 3 days or fewer
  • I want to request a refund on necessity purchases
  • My baggage has been missing for more than 3 days
  • My baggage has been missing for more than 21 days
  • My baggage has been damaged
  • An item is missing from my baggage
  • I lost or found an item in an aircraft, lounge or public area
Specify your request
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  • I need a new password
  • I need to update my personal information
  • I want to request a Flying Blue card
  • I want to claim missing Miles for a flight
  • I want to claim missing Miles with a non-airline partner
  • I want to book a reward ticket
  • I want to change or cancel a reward ticket
Specify your request
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  • I want to claim compensation
  • I want to request a refund for my unused ticket
  • I want to request written proof of a delayed or canceled flight
  • I want to track an existing claim
  • I want to add information to an existing claim
  • I want to cancel an Option and request a refund
  • I want to claim a refund for unexpected expenses (taxi, etc.)
I have a problem with my HOP! Pass
  • Specify your request
  • I want to raise a query or give feedback about my claim
  • I want to track an existing claim
  • I have a problem with my Option
  • I want to track a refund request
  • I have a problem with my HOP! Pass
  • I want to contact Air France for a different reason 

ONLINE

In order for your request to be processed as quickly as possible, we strongly recommend you submit your request on the HOP! website.

Please complete the online form on the HOP! website if one of the following applies to you:

  • You're having problems using a Pass for a flight operated by HOP! (your flight number begins with A5, e.g. A51234)
  • You want to request information about your Pass
  • You want to request a duplicate of your Pass
  • You want to make a complaint
Submit a request about a HOP! Youth Pass Submit a request about a HOP! Senior Pass Submit a request about a HOP! Week-end Pass

If you're using a Pass for a flight operated by HOP! but your ticket shows an Air France flight number (e.g. AF1234), please contact Air France customer service.

If you did not buy your Pass directly from Air France or HOP!, please contact the point of sale (e.g. travel agency) to submit your request.