ONLINEIn order for your request to be processed as quickly as possible, we strongly recommend you submit your request on the HOP! website.
Please complete the online form on the HOP! website if one of the following applies to you:
- You're having problems using a Pass for a flight operated by HOP! (your flight number begins with A5, e.g. A51234)
- You want to request information about your Pass
- You want to request a duplicate of your Pass
- You want to make a complaint
If you're using a Pass for a flight operated by HOP! but your ticket shows an Air France flight number (e.g. AF1234), please contact Air France customer service.
If you did not buy your Pass directly from Air France or HOP!, please contact the point of sale (e.g. travel agency) to submit your request.