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  • I want to change my booking or Options
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  • I want to report a missing baggage item
  • My baggage has been missing for 3 days or fewer
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  • My baggage has been missing for more than 3 days
  • My baggage has been missing for more than 21 days
  • My baggage has been damaged
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  • I lost or found an item in an aircraft, lounge or public area
I need to update my personal information
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  • I need a new password
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  • I want to claim compensation
  • I want to request a refund for my unused ticket
  • I want to request written proof of a delayed or canceled flight
  • I want to track an existing claim
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  • I want to cancel an Option and request a refund
  • I want to claim a refund for unexpected expenses (taxi, etc.)
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  • I have a problem with my Option
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  • I have a problem with my HOP! Pass
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ONLINE

To update your contact details (telephone number, e-mail address, mailing address), please go to your Flying Blue profile.

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To update your title, name, or date of birth, please request to update your personal information via the online form. Please note: you will be asked to attach a digital copy of your ID document.

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Telephone

Air France in Australia
Please call:
+61 28 223 98 35
(National standard rates to: Australia)
Languages spoken: English, French
Opening hours (Australian Eastern standard time)
From Monday to Friday: 08:00 AM to 08:00 PM
Saturday – Sunday: 09:00 AM to 05:30 PM
Languages spoken: Japanese
Opening hours (Australian Eastern standard time)
From Monday to Friday: 10:00 AM to 09:00 PM
Saturday – Sunday: 11:00 AM to 07:30 PM