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Missing or damaged baggage
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  • Booking and check-in
  • Booking cancelations or changes
  • Missing or damaged baggage
  • Flying Blue loyalty program
  • Delayed or canceled flight
  • Other
Specify your request
Specify your request
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Specify your request
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  • I want to book a flight or buy an Option
  • I need help with my online booking
  • I want to make a group booking (10+ passengers)
  • I need more information about my upcoming flight
  • I need an invoice
  • I need information about assistance for passengers with reduced mobility
  • I need help checking in for my flight
  • I want to find an Air France ticket office
Specify your request
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  • I want to change my booking or Options
  • I want to cancel my booking and request a refund
  • I want to cancel an Option and request a refund
  • I want to cancel my insurance
  • I want to find a ticket office where I can change or cancel a ticket
My baggage has been missing for more than 3 days
  • Specify your request
  • I want to report a missing baggage item
  • My baggage has been missing for 3 days or fewer
  • I want to request a refund on necessity purchases
  • My baggage has been missing for more than 3 days
  • My baggage has been missing for more than 21 days
  • My baggage has been damaged
  • An item is missing from my baggage
  • I lost or found an item in an aircraft, lounge or public area
Specify your request
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  • I need a new password
  • I need to update my personal information
  • I want to request a Flying Blue card
  • I want to claim missing Miles for a flight
  • I want to claim missing Miles with a non-airline partner
  • I want to book a reward ticket
  • I want to change or cancel a reward ticket
Specify your request
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  • I want to claim compensation
  • I want to request a refund for my unused ticket
  • I want to request written proof of a delayed or canceled flight
  • I want to track an existing claim
  • I want to add information to an existing claim
  • I want to cancel an Option and request a refund
  • I want to claim a refund for unexpected expenses (taxi, etc.)
Specify your request
  • Specify your request
  • I want to raise a query or give feedback about my claim
  • I want to track an existing claim
  • I have a problem with my Option
  • I want to track a refund request
  • I have a problem with my HOP! Pass
  • I want to contact Air France for a different reason 

ONLINE

If your baggage has not been found after 3 days, we will launch an extended baggage search.

Please provide details on the contents of your baggage to help refine the search. Specific details will help us identify your baggage more easily, e.g. a distinctive piece of clothing, or the title of a book.

Provide details about my baggage

When you declare your missing baggage, you will be given a file number that you can use to track the progress of your baggage on our website.

Track a missing baggage item

For help with your request, you can call our customer service.

Contact customer service by telephone