Requests and Claims

Contact Customer Relations

We are here to help you.
You wish to contact us online, please fill in the online form below. For a priority response please enter your Flying Blue number.

 By Telephone:
+61 (0) 1300-390-190 (Customer Care option)
Opening hours: Monday to Friday from 11.30 AM - 1.00 PM and from 3.00 PM - 4.30 PM
By mail:
AF Customer department
PO Box Q1211
Queen Victoria Building
Sydney NSW 1230

If your claim concerns Flying Blue

Have you lost your Flying Blue card?
Are there Miles missing from your account?
Are your Flying Blue personal details up-to-date?
The Flying Blue Customer Care department is here to help and will answer all your questions.

If your claim concerns delayed baggage

If you experience any baggage delay problem or missing baggage, please visit our Baggage Claim information page.
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