From flight delays and refund requests to missing or damaged baggage and lost property, Air France is here to help.
We do our best to find a quick and effective solution for you.
Requesting online help
Requesting a ticket refund
Making a claim
Declaring a baggage incident or lost property
Contacting Flying Blue
Other Air France contacts Australia and New Zealand

Requesting online help

Do you need help using our website?

Our online help service is available to answer your questions about:
- booking and purchasing tickets,
- printing your boarding card,
- receiving a trip reminder,
- requesting a receipt.
Request help

Requesting a ticket refund

A refund is subject to the conditions of the fare you purchased.

Learn about the refund process

Making a claim

Do you wish to make a request or send a positive feedback?

Contact the Customer Relations department

Declaring a baggage incident or lost property

Did you leave any personal belongings or carry-on baggage onboard an Air France aircraft, in a waiting room or at a check-in desk?
Were you unable to locate your baggage on arrival or was it damaged?

We do our best to help you resolve these issues.

Baggage incident
Baggage tracking
Lost and found

Contacting Flying Blue

For all questions concerning your loyalty program and using your Miles, contact Flying Blue directly.

Send an e-mail to Flying Blue
Other Flying Blue contacts

Other Air France contacts Australia and New Zealand

- Telephone sales for Australia
To purchase your ticket by telephone, please call 1300 390 190 (toll free).
Opening hours: Monday - Friday  9.00am - 5.00pm.
Postal Address: GPO BOX 4095 Sydney NSW 2001

- Telephone sales for New Zealand
To purchase your ticket by telephone, please call (64)(9) 921 6040.
Opening hours: Monday - Friday 11.00am - 9.00pm.
Address: Level 12, 44 Wellesley Street, Auckland        
 
- Saphir
With Saphir, we do our best to make traveling easier for reduced mobility passengers.


- Air France ticket offices
Find addresses and contact information for Air France ticket offices around the world.

Contact Saphir
Find a ticket office
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