Air France - Sky Team

Contact us

Air France does its best to answer your questions and meet your needs. Please visit our FAQ or contact one of our agents.

Have you checked our FAQ? You may find the answer to your question.
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Requesting online help

A flight change?
With AF Connect, we will contact you personally to keep you informed in real time.

Do you need help using our website?

Our online help service is available to answer your questions about:
  •  booking and purchasing tickets,
  •  printing your boarding card,
  •  receiving a trip reminder,
  •  requesting a receipt.

You can also contact the Web assistance for enquiries on online bookings or if you have questions on your existing booking at 1300 390 190 (toll free). Opening hours: Monday - Friday from 09.00am - 7.30pm AEST.

Exceptional opening hours due to an industrial dispute called by several air transport unions from 6 to 9 February 2012:

Saturday 04th February
Opening hours: 11am to 7pm (AEST)
Sunday 05th February
Opening hours: 12pm to 6pm (AEST)

Request online help

Reservations by phone

Telephone sales for Australia

To purchase your ticket by telephone, please call 1300 390 190 (toll free). Opening hours: Monday to Friday, 9am to 7.30pm (AEST)

Exceptional opening hours due to an industrial dispute called by several air transport unions from 6 to 9 February 2012:

Saturday 04th February
Opening hours: 11am to 7pm (AEST)
Sunday 05th February
Opening hours: 12pm to 6pm (AEST)

Group services

Contact the Group desk

With Air France, groups can take advantage of reduced fares and a dedicated service, whether you´re traveling for business or pleasure, for sporting or cultural events.

A "group" is made up of at least 10 passengers who travel together on the same flight, either on an outgoing or a return flight.

Contact the group desk

Air France ticket Offices

Find addresses and contact information for Air France ticket offices around the world.

*There is no Ticket Office in Australia. For bookings and general enquiries, please contact the Reservations Centre at 1300 390 190 (toll free) from Monday to Friday, 09.00am until 5.00pm.

Find a ticket office

Refund or ticket Modification

A refund is subject to the conditions of the fare you purchased.
For more information on your ticket conditions, you can contact the Air France Sales and Service Centre at 1300 390 190 (Toll free) from Monday to Friday 9.00am to 7.30pm AEST.


If your ticket is flexible and can be modified with or without penalty, you can consult, complete or modify your reservation online under "Manage your reservations".

Learn more about the refund process

Modify your ticket online

Baggage incident or Lost property

Did you leave any personal belongings or carry-on baggage onboard an Air France aircraft, in a waiting room or at a check-in desk?
Were you unable to locate your baggage on arrival or was it damaged?
We do our best to help you resolve these issues.

Declare a baggage incident or lost property

World Tracer - Baggage tracking

Contact Flying Blue

For all questions concerning your loyalty program and using your Miles, contact Flying Blue directly.

Send an email to Flying Blue

Other Flying Blue contacts

Saphir

With Saphir, we do our best to make traveling easier for reduced mobility passengers.

Contact Saphir

Saphir

With Saphir, we do our best to make traveling easier for reduced mobility passengers.

Contact Saphir

If you are abroad, please connect to your country's Air France site (accessible via www.airfrance.com) and visit the “Contact us” section to obtain the local customer service phone number.