We are here to help you.
You wish to contact us online, please fill in the online form below. For a priority response please enter your Flying Blue number.
You can also contact us by telephone or by mail:
By Telephone:
1300 390 190 (toll free) (Customer Care option)
Opening hours: Monday to Friday from 11.30 AM - 1.00 PM and from 3.00 PM - 4.30 PM
By post:
Air France Customer Relations Department
PO BOX Q1211
Queen Victoria Building
Sydney NSW 1230
For your information :
Don´t forget to include original supporting documents with your letter which will allow us to process your request: these include ticket receipt, boarding pass, invoice, etc. You can also submit your claim or feedback online by using the e-claim form.
Requests and Claims
If your claim concerns Flying Blue
Have you lost your Flying Blue card?
Are there Miles missing from your account?
Are your Flying Blue personal details up-to-date?
The Flying Blue Customer Care department is here to help and will answer all your questions.
Are there Miles missing from your account?
Are your Flying Blue personal details up-to-date?
The Flying Blue Customer Care department is here to help and will answer all your questions.