All cabin crew have received disability awareness training.
They will be notified about your special needs and know exactly what your assistance requirements are.
They will go out of their way to ensure that your flight is as comfortable and pleasant as possible.
Passengers with reduced mobility
Is your mobility reduced as a result of a disability (whether motor-based, visual, hearing or mental), your age or an illness? With Saphir, Air France offers you a wide range of services tailored to your needs. These services are available across the whole Air France network when you travel on flights operated by Air France. Simple reservation procedures, ground assistance and escort at airports, baggage carrying service, special onboard support and equipment, priority baggage delivery... From the moment you set off to the moment you arrive, Air France makes your journey smoother!
Seating and moving around onboard
Passengers with reduced mobility are given special assistance and are seated in easy-access seats (with retractable armrests). Our aircraft are also equipped with:
- easy-access restrooms, with grab bars and a support handle,
- an onboard wheelchair allowing you to move around more easily on long-haul flights. (This wheelchair will soon also be available on short- and medium-haul flights),
Assistance animals
Your assistance animal can travel with you in the cabin at no extra charge, provided it complies with health and customs regulations.
Your animal will be attached by its leash to the frame of the seat in front of you. A muzzle is not required.
Before flying, make sure that the regulations in your destination country do not limit or prohibit the transportation of animals (more information is available from our Saphir agents).
Your animal will be attached by its leash to the frame of the seat in front of you. A muzzle is not required.
Before flying, make sure that the regulations in your destination country do not limit or prohibit the transportation of animals (more information is available from our Saphir agents).
Other services: Communication in Braille and French sign language
The safety briefing can be provided in Braille by the crew (in French or English).
Seat numbers are written in Braille on all new short- and medium-haul aircraft in the Air France fleet.
Some crew members are able to communicate using French sign language (LSF).
Seat numbers are written in Braille on all new short- and medium-haul aircraft in the Air France fleet.
Some crew members are able to communicate using French sign language (LSF).